Service Desks driven by performance not cost

Posted by on 22/09/2011

Heartened to see that in this tough economy, businesses are not being driven by cost alone. This news article in CIO (September 15, 2011) found that IT decision-makers at large firms measure their service desks mainly on how well they improve system performance levels, rather than on cost.

http://www.cio.co.uk/news/3303757/service-desks-largely-measured-on-it-performance-rather-than-cost--report/

This mirrors how and why our customers rely on Highlight. It is used by the service desks in Global Service Providers and by large enterprises in their pursuit to deliver excellent service and fast responses.

For although the service desk is a big cost centre in the IT department, it is also instrumental in the delivery of the business outcomes that an organisations people, customers and partners are striving to achieve. And this is exactly what Highlight is designed to achieve.