Partners Benefits

The End Customer: Highlight proves the quality of their investment in your service and solutions. SLAs are worthless without proof and with Highlight, they can justify their decision to choose you and have the basis for future purchases.

Highlight's Meeting Point design lets them share visibility within their organisations. There is the basis for conversations which build trust and strengthen relationships.

The Partner: Customer facing staff can use Highlight with little or no training. With instant visibility of your customer base, which customers see too, it is the perfect basis for a consultative conversation with decision makers.

Highlight creates a real impact during bid meetings and in RFPs. The highly graphical display proves that prospects will see the quality of their decision.

Highlight can be implemented tactically on gaps where your current capability is limited and/or for key customers. Or strategically, to cost-effectively cover the install base with the market leading capability.

Your own software?
Astonishingly, many Service Providers and Resellers are still trying to write their own Service Assurance software - an approach that began to wither years ago as smarter people realised developing software was not their core competence. Long delays during development, maintaining and supporting in-house system(s) is a major drain on resources, and with limited functionality, it is not valued by customers.

Buy a classic 'Monitoring' tool?
Older, heavyweight reporting products are engineering-biased and simply aren't used enough to get you and your customers talking. They portray your network as complex and high-maintenance, as something that needs frequent and expert attention... not the stable, under-pinning platform on which they have confidence to move forward. 

Repeatedly, we hear that complex operational tools are 'available'... but neither the provider or customer want to use them - because they don't understand them. It isn't a surprise when neither provider or customer want to work together for long with the underlying confusion.