Share Performance Visibility

Network Service is a complex issue, involving a number of parties, all with different priorities and responsibilities. The ability to quickly and easily discuss Network Issues with colleagues at all levels, and with the related parties (firewall security, application team, solutions provider, ISP etc) promotes confidence and makes problem-solving faster and simpler.

Highlight provides common ground on which all parties can meet and discuss network performance, issues and next steps. The age-old practices of good business still apply : people working together, building relationships based on powerful, undisputed facts. Messaging, alerting, workflow and invitations combine to ensure Service Levels are meaningful, not bland monthly numbers.

Highlight organises companies, divisions & locations hierarchically, incorporating user accounts and their management. Identify the points of contact and use built-in mailing to contact them quickly and easily.

Want to discuss something you've identified with a colleague or provider? Highlight's unique Invitation feature lets you simply choose from your contacts list, add comments and send an invitation to discuss. Regular contacts are remembered for quick access.

Each Invitation contains a link which takes users directly to the Point of Interest that you were looking at - the same date, the same view, but 'live' to enable exploring and querying. Invitations can be forwarded to others, or used to arrange group meetings.